Saturday, June 4

"My name is known. I think."

Muhammad Ali died Friday, June 3 at the age of 74. The internet is churning with people remembering him, a man who wondered if people will remember him. It's hard not to remember Ali if you read stories of him, or watched his boxing matches in person or on TV, or even if you saw him light the torch at the 1996 Olympic Games in Atlanta. Ali will be long remembered because of his style, his athleticism, his greatness as a boxer. He will be remembered through his children and his grandchildren as well as his photos, newsreels, and films of his boxing career.

My mother has dementia. My stepfather is in hospice, failing for reasons that are unclear following a fall and then a spike in his blood pressure they were able to stabilize. My mother has become very attentive towards my stepdad, which is good to see. She puzzles in frustration over what happened to him and why. When I was with her recently she said, "My name is known. I think." And then she murmured, "I think people will remember me."

It was an odd, heart-breaking moment as she contemplated, I think--and I can't be sure--her own mortality. But then she looked up and said, "People do know who I am, right?" and I thought perhaps she'd been in the present and had been thinking about her own challenges for recollection. I assured her that people know who she is and that seemed to satisfy her and we moved on to something else.

"My name is known. I think." has haunted me a bit. There was a distinct pause between the two thoughts as though she believed the first statement to be true, but then wondered a bit. Maybe wondered because she didn't know if others were as forgetful as she, or maybe wondered because she didn't know if her name is really known.

It made me think about what we do and why we do it. I've often thought about how we go about our days, being concerned about our time and whatever it is we're doing. As I travel in bumper-to-bumper traffic in various cities, people in a rush to get wherever, I wonder about their stories. What is so important to get to? A dance recital? A business meeting? A soccer game? An illicit tryst? I wonder about the person who weaves in and out of traffic trying to get wherever faster than anyone else, or because the driver is a daredevil. I wonder which is true.

I think about the people at airports and wonder where they're going and why. I see people get off planes and hustle or mosey down the concourse. Some are clearly on vacation and others are obviously trying to catch another flight, while others might be in a hurry to get to a business meeting or are just in a hurry. Not too long ago I saw a woman greeted by another woman; the arriving woman collapsed into the waiting woman's arms and they both started to cry. The waiting woman was trying to console the other. Their grief was raw and palpable.

I was walking to a gate at an airport recently, talking with a social worker from hospice. She wondered about the background noise so I told her I was at an airport. She said something to the effect that we wonder about who others are talking to as they walk through an airport. "I bet not too many are talking to social workers." Well, you never know. . .except for the loud talkers who let you know they're having Important Business Calls.

I think about how we are small moments in the world. We are here for a time doing whatever we do, perhaps to make the world a better place, and then our moment is over. Perhaps we are remembered; perhaps we are not. Perhaps we are remembered for a time and then, those who remembered us are no more and we are forgotten.

I think about the people who waste their valuable time on rage and hate, who waste their time on power struggles because of ego or whatever it is that moves them. I think about people who offer little to make the world a better place because they are busy trying to see what they can get or take from the world. I think about how some of them will be remembered because some of their names are known and will be known, but not for good reasons.

Will Gloria H. Pinkston be remembered when she is no longer with us? Will James C Pinkston be remembered? Yes, for a while. By their kids and stepkids. By their friends. By some of the people at their church.

My mother may be remembered by some of her former Girl Scouts or the people she taught to swim or the people to whom she taught first aid. What she and he will never know is in what ways they made a difference in peoples' lives.

So perhaps the best most of us can hope for is to know that we've done the best we can and worked as hard as we can to do well.

Tuesday, May 10

Questionable service; worse decision-making

I'm a sucker for this kind of story: the one about the weird or offensive or wonderful thing that happens between server and diner, especially because of something on the dinner tab. I'm not sure why I like to read them other than to feel good about myself--that there are others who seem to make stupider decisions than I do.

This story of a server-diner brouhaha at Peter Chang in Washington, DC struck me as interesting for a couple of reasons.

First, there's the insolent server. That happens, but why make that kind of sarcastic remark that doesn't seem to be intended to be funny? Especially when you haven't yet gotten your tip.

Second, there is the manager who "apologized and explained the servers were just joking with one another via the POS [point of sale] system. They meant to delete the comments before presenting the check." Making derogatory remarks about patrons of your establishment is "just joking"? And using a company resource to make such comments is somehow okay, too?

Then I managed to raise my eyebrows even more when I read that the manager said "the servers had previously been warned about leaving offensive comments in the system." Really? Just warned? They must be truly astonishingly amazing servers to be permitted just a warning for such unprofessional behavior.

But wait, there was more. The manager went on to say, "They always do that. I've warned them so many times. And they did it again."

Oh, there's more. At the time the story was written he was trying to decide if someone needed to be fired. As a form of punishment, I guess, the manager reduced their hours and will not allow them to work prime weekend shifts. That is some punishment because that will impact their tips.

I was really outraged when the manager said he gave the diners a $20 gift card. Like they'll ever go back to that restaurant.

In my now more settled opinion, the manager should have comped the diners their meal. He should have, at the very least, suspended the servers. They're just going to keep behaving badly until they do something stupid enough to warrant a lawsuit. And the manager? Yikes. If I were the owner of that restaurant, I'd seriously consider the wisdom of having that guy responsible for my reputation.

UPDATE:
A recent update to this story is that the manager and the servers have been or will soon be fired. While I want to be satisfied with that, I can't help but wonder if the situation could have turned out differently had the manager responded differently, had he disciplined the servers differently or if he had fired or suspended them earlier. It's a good lesson for future restaurant managers and for potentially snarky servers everywhere.